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How do I return my order?

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RETURNS

We only accept items for returns and exchanges that have been purchased at one of our Fjällräven online shops. The item(s) needs to be unused with their original packaging, garment tags still attached and returned within 30 days of receipt. For personalised items (Kånken Me and Kånken Me Mini), see below.

In order to withdraw from your purchase contract, you can make use of our online withdrawal form or return the purchased items following the steps below.

HOW TO RETURN

To facilitate your return, click on the link in your shipping confirmation or follow the steps below:

    1. Click here and enter your order number and the email registered on the order.
    2. Choose the item(s) you would like to return. 
    3. Choose the reason for your return.
      • If you would like to return your order for a refund, please choose the option "I want a refund".

      • If you would like to make an exchange, please choose the new size/colour in the list of options.
       
       
      • If you would like to register a warranty claim, click on “Make a warranty claim”. A request is sent to our Customer Service, they will reach out with further instructions.

      Please note that your exchange is not shipped until your return arrives at our warehouse. We reserve the right to refund if the exchange cannot be fulfilled at that time.
    4. Print your generated label.

    5.  Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer.

    6. Attach the label on the outside of your parcel. Make sure to remove or completely cover the old label. Leave the package at the delivery courier drop off point.
       
      • Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.
REGISTER RETURN
 
 

RETURN PROCESS

We will carry out a refund or an exchange of your return based on your initial request. Please note that you will receive a notification when the refund has been issued or the exchanged item is on its way. This will be handled within max. 14 calendar days after receipt of the returned items.


FOR PERSONALISED ITEMS

Products that are made to your specifications or are clearly personalised (i.e. Kånken Me and Kånken Me Mini) are excluded from the right of withdrawal (see the instruction on the right of withdrawal for more information). For information about defective items, please see more details in our Terms and Conditions as well as the Defects section.

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